Refund Policy

Welcome to the Refund Policy of FastMobileTopUp.com. This policy outlines the terms and conditions under which refunds may be issued. Please read carefully to understand your rights and obligations.

1. Eligibility for Refunds

Refunds are only available under specific circumstances. You may be eligible for a refund if:

• The transaction was processed incorrectly or was not completed successfully.
• The amount charged is greater than the amount intended to be charged.
• There was an error in processing the recharge that prevented the credit from being applied to the mobile number.

2. Refund Request Process

To request a refund, please contact our customer support team within 7 days of the transaction. Provide the following information:

• Transaction ID
• Details of the issue
• Proof of payment

Our team will review your request and respond within 5 business days.

3. Processing Time

Once a refund request is approved, the processing time may vary. Refunds typically take 5-10 business days to be credited back to the original payment method.

4. Non-Refundable Transactions

Transactions that have been successfully completed and credited to the mobile number are non-refundable. We are unable to issue refunds for:

• Incorrectly entered mobile numbers
• Transactions completed beyond the 7-day request window
• Recharges made in error by the user

5. Contact Us

If you have any questions or need assistance with a refund request, please contact our support team at:

Phone: +971 506725089

Email: support@FastMobileTopUp.com